Support
Last updated 17 October 2026
Need help, found a wrong value, or have an idea? Email us and we’ll get back to you.
Include the email you sign in with and, for a problem, what you tapped and what you expected. A screenshot helps.
Common questions
I forgot my password
Email us from the address on your account and we’ll help you back in. If you also connected Apple, Google or Discord, you can sign in with that instead.
How do I delete my account?
Open Body → Account → Delete account and confirm. Your log, photos, saved products and sign-in links are removed straight away.
How do I get a copy of my data?
Body → Account → Download backup saves everything you’ve logged as a file. Restore backup brings it back.
A food’s nutrition looks wrong
Tap the food’s barcode again to edit and re-save its values, or delete the entry and describe it in more detail. Let us know about products the database gets wrong.
Why did my calorie target change?
At each weekly check-in Glycogen compares what you ate with how your trend weight moved, and updates your target to match what your body actually burns. You can keep your current targets instead.
The camera won’t scan
Allow camera access for this site in your browser settings, make sure you’re on the https address, and fill the frame with the barcode in good light. You can always type the number under the bars.